ActOne Tickets

Refund & Cancellation Policy

Refund Policy

ActOne Tickets serves as the authorized ticketing platform for event organizers. Refund eligibility is determined by each event organizer and may vary by event.

Unless otherwise stated on the event page:

• All ticket sales are final.
• Tickets are non-refundable and non-transferable.
• Service fees and processing fees are non-refundable.

If an event organizer offers refunds, requests must be submitted before the deadline listed on the event page. Approved refunds will be issued to the original payment method. Processing times generally range from 5–10 business days, depending on your financial institution.

Event Cancellation

If an event is canceled by the event organizer, ticket purchasers will be notified through the contact information used during checkout.

• The face value of the ticket will be refunded unless otherwise specified.
• Service and processing fees may be refunded at the organizer's discretion.
• Refunds will be issued automatically whenever possible.

Please allow up to 10 business days after cancellation for refunds to be processed.

Event Postponement or Rescheduling

• Tickets will generally remain valid for the new date.
• Refund eligibility will be determined by the event organizer.
• Customers will receive instructions if refund options are available.

Performer or Program Changes

Artists, speakers, cast members, schedules, or program content are subject to change without notice. Changes to performers or programming do not constitute grounds for a refund unless otherwise stated by the event organizer.

Weather, Acts of God & Force Majeure

Events affected by severe weather, natural disasters, government restrictions, public emergencies, or other circumstances beyond the organizer's control may be postponed, rescheduled, or canceled. Refund decisions in these situations will be made by the event organizer.

Duplicate Purchases

If you accidentally purchase duplicate tickets, contact ActOne Tickets within 24 hours of the transaction and before the event begins. Verified duplicate purchases may be eligible for a refund at our discretion.

Unauthorized Purchases

If you believe your payment method was used fraudulently, contact your financial institution immediately and notify ActOne Tickets.

Chargebacks

Customers are encouraged to contact ActOne Tickets before initiating a payment dispute. Fraudulent or abusive chargebacks may result in cancellation of associated tickets and restriction from future purchases.

Ticket Transfers

Ticket transfer availability is determined by the event organizer. When permitted, transfers must be completed through the official ActOne Tickets platform.

No-Show Policy

Failure to attend an event does not qualify for a refund.

Contact Us

ActOne Tickets Customer Support

Website: www.actonetickets.com
Email: support@actonetickets.com

The website and support email will become active after the actonetickets.com domain is purchased and connected.